Account and data deletion

Write to support@lavex.app from the email address registered to your account and tell us you want your account closed.

If you use the Lavex mobile app, you can also start the request there: open the Profile tab and choose Delete account. Both routes lead to the same process — you do not need the app to have your account deleted.

• Withdraw any remaining balance. After your account is closed you will not be able to move funds.
• Transactions that are still in progress have to complete first.

We record your request and begin closing the account. Your access to accounts, cards and payments is then permanently disabled. Closing an account can take some time; we will contact you by email once it is done.

Once submitted, a deletion request cannot be undone by you — if you need help, write to support@lavex.app.

Once your account is closed we delete or anonymise the personal data we no longer have a legal basis to keep.

Lavex is a regulated financial service. Anti-money-laundering and counter-terrorist-financing law requires us to retain certain records after an account is closed, and we cannot delete them at your request. This applies to:

• identity verification records — the documents and checks collected when your identity was verified;
• transaction records — payments, transfers, and the details supporting them.

We keep these for the retention period set by the applicable law of the jurisdictions in which we operate, and delete or anonymise them once that period ends. Retained data is not used for any purpose beyond meeting those legal obligations and defending legal claims.